Business services are those that are used for business purposes rather than for a consumer. These include services such as business insurance, travel, event management, and marketing. The business services sector is critical to the economy and accounts for a significant proportion of GDP in many countries. Business services are a recognisable subset of economic services, and it is important to understand the distinction between them in order to provide the appropriate levels of service.
The business-to-business (B2B) market for business services is a major growth area, with many companies now providing support functions such as IT help desks, HR and finance departments. These are often outsourced, helping companies to focus their own efforts on core business activities. In addition, businesses now offer a wide range of specialised business services such as consultancy and management training.
Many business service jobs can be done from home, which is a popular option for people looking for flexible working conditions. The jobs are also generally well paid, according to the data and analysis website Statista. A company such as Break Free Academy offers online courses that can teach you the skills you need to succeed in the field of business services.
You can create a new business service from the Services page using the Create Business Service button. You will need to specify a name and select a team (only available on the Business and Digital Operations Plan) to associate with the business service. You can then define relationships between the business service and technical services, including monitoring health metrics for the service. This helps non-technical stakeholders understand what impact an incident may have on their organisation, for example by showing the business service in a status dashboard alongside the underlying technical service.